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Process Mapping for the Business Analyst

Learn process flow mapping, SIPOC diagrams, process decomposition (No UML content).

Who Should Attend:

Individuals who have experience as systems analysts, business analysts, IT project managers, project leaders, product managers, or program managers.

About This Program:

This workshop will cover the strategies, techniques, and tools needed for effective process mapping.

You can learn to:
• identify business processes that could become more streamlined.
• communicate effectively with key stakeholders to understand their process needs as well as their understanding of any challenges.
• identify different components of the business process, select the most appropriate solution to the process, clearly define the future process state, and plan for a successful change event.

Date:  Thursday, April 11, 2013

  • Fee is $115. 
  • If two or more individuals from the same company attend, the fee is $105.

For more information, please contact the Office of Continuing Education, 724-334-6010.